Players shall not treat the gaming account as a bank account, not expect interest on their deposits. All deposits are for entertainment purposes only and not to be considered as business transactions. Hence if a player is making a deposit then they need to roll-over 1X of their deposit. In cases where refunds need to be made, following rules shall apply.
Any refund request must be made within 48 hours of the purchase by a written request. Players need to furnish the below details: • The valid reason for Refund Claim • Front copy of credit/debit card used for making the transaction, valid photo id proof and address proof
After receiving the email, we will investigate the request; standard processing time is 3-4 working days from the date of request. In case the refund request has been accepted, following charges apply: A 5% fee on the deposit amount
A €5 admin fee per request
Refund will be counted on basis of remaining balance in the account leaving winnings apart. Rollover done by player and winnings derived from the particular deposit will not be considered for ref